Job Description Job Description Benefits:401(k) matchingCompany carCompetitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceSERVPRO Team Fosdick , is the premier restoration and reconstruction company in Northeast Ohio. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mansfield and Toledo areas. Our rapidly growing business has created an opportunity for a dedicated Mitigation Manager in our new Mentor office, who is highly motivated, detailed-oriented, customer-focused, and organized. The Mitigation Manger is the key leader of the team who provides oversight on restoration projects, customer communication, revenue growth, and team development/training.Primary Responsibilities:Manage the customer experience and overall customer satisfaction.Manage the client experience and overall client satisfaction.Provide priority response to potential customers.Develop scope of work for projects and review estimates.Negotiate customer and/or client approval of project scope and estimate.Schedule crews and resources to provide service on active projects.Coordinate and oversee Restoration services with crews and subcontractors.Document and/or review job file to support the services provided.Maintain communication with internal and external stakeholders.Manage Production/Restoration expenses.Manage equipment and materials (assets).Follow and oversee safe work practices and adherence to safety and risk management guidelines.Train Production/Mitigation personnel.Recruit Production/Mitigation personnel.Manage Production/Mitigation personnel.Continued development of leadership and management skills, as well as restoration expertise.Other tasks/duties as required by employer.Education and Experience Requirements:High School Diploma/GED required, associate or bachelors degree strongly preferred.Industry certifications strongly preferred (IICRC).Minimum 3 years of experience in operations.Minimum 1 year management and/or supervisory experience.Strong interpersonal skills, leadership skills, and management skills.Effective written and oral communication skillsExperience in cleaning, restoration, or construction preferred.We offer:Excellent base salaryUnlimited commission potentialCompany vehicle, cell phone, and gas cardComprehensive benefits package including medical, dental, vision & life insurance.401(k) plan with company matchPaid vacation and holidaysServpro is an equal opportunity employer.#J-18808-Ljbffr

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